The Customer Journey Map 

This tool helps describe each step of interaction that a user/customer has with a service, product, organization or system. It enables a LL to empathise with customers and spot pottential issues and opportunities. Useful for LLs exploring entreprenerial activity or working with outside users. Tip: the link takes you to the tool's template, to access its insturctions click the button 'click here for the method.' By Net Zero Cities, 2022. Funded by Cities Mission, HE.